Emergency Help

Genuine emergencies must be treated differently from routine maintenance.

Immediate danger to life or property

Call 999 or 112 first.

For fire, crime in progress, or an immediate threat to life, leave the property if it is safe to do so and contact the emergency services before property management.

Smell gas or suspect carbon monoxide?

Call the National Gas Emergency Service

0800 111 999

Do not smoke, use a naked flame, or operate electrical switches. Open doors and windows if safe, keep people away, and call from a safe place.

What counts as urgent?

Serious property emergencies

!Major water leak or flooding
!Serious electrical hazard
!Gas smell or suspected gas leak
!Fire or smoke
!Unable to secure the property
!Urgent loss of essential utilities
!Other serious property emergency

Take the safest action first

01
Protect peopleLeave the affected area if remaining there could be unsafe.
02
Contact emergency helpUse 999/112, the gas emergency service, or the relevant utility network operator where appropriate.
03
Then notify managementOnce safe, give our team the property and incident details.

Property management

Report an urgent property issue

The secure urgent-report channel is being connected to MILLZ. During this preview, use the emergency services or provider first where appropriate; do not rely on this website to report an active emergency.

Prepare an urgent report